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Bajimat FAQ — all your questions answered in one place

This page has answers to all your questions about registration, deposits, withdrawals, bonuses, games, and account management. If you can't find what you're looking for, contact support.

50+ Questions Answered Written in Bengali Regular Updates 24/7 Support

Whether you're new to Bajimat or a seasoned player, questions come up. That's why the Bajimat FAQ page was built with Bangladeshi players in mind, covering the most common questions — from how to register to how to withdraw your winnings.

If you can't find an answer to your question, contact Bajimat's 24/7 live chat support — our team is always ready to help.

Account & Registration

Registering on Bajimat is quick and simple. the registration page Enter your name, mobile number, email, date of birth, and password, then verify your email — and your account is ready. The whole process takes just 2 minutes.

No. Only one account can be created per mobile number and email address. Multiple accounts violate Bajimat's policy and may result in all accounts being closed.

KYC verification is required before making a withdrawal. Submit a copy of your national ID or passport, and verification is usually completed within 24 hours. Having KYC verified speeds up your withdrawals significantly.

on the Login Page Click the "Forgot Password?" link. Enter your registered mobile number or email, then verify your identity with an OTP. After that, set your new password.

After logging in, you can update your mobile number, email, and password in Account Settings. To change your name or date of birth, contact the support team — this is done through KYC verification.
Deposits & Withdrawals

After logging in, go to the "Deposit" section. You can deposit via mobile banking or bank transfer. Select your amount and payment method — funds are typically credited within 5–15 minutes.

The minimum deposit is typically BDT 300, and the maximum per transaction depends on your chosen payment method. Higher limits apply for VIP members.

For KYC-verified accounts, withdrawals are typically processed within 30 minutes to 2 hours. VIP members receive payments in as little as 5–10 minutes. Bank transfers may take 1–2 business days.

Start by finding out the reason — common causes include incomplete KYC, unmet wagering requirements, or an incorrect account number. Contact our support team and they'll help you sort it out.

Take a screenshot of the transaction and send it to live chat support. The issue is usually resolved within 30 minutes. Occasional delays of 15–30 minutes may occur due to banking server load.
Bonuses & Promotions

After opening a new account, your welcome bonus package is automatically credited on your first deposit. For full bonus terms and conditions, on the Promotions Page here.

A wagering requirement means you need to place a set amount of bets before you can withdraw bonus funds. For example, a 5x wager means you must bet five times the bonus amount before it becomes withdrawable. Each bonus has its own terms.

If your losses exceed a set amount in a week, you'll receive a cashback percentage of the difference. This is generally credited to your account every Monday morning. For the latest cashback offer, visit the Promotions Page here.

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a bonus. You can find your referral code in account settings.
Games & Rules

Bajimat offers Live Casino, slots, fish games, bingo, crash games, and much more — over a thousand games in total. New games are added every week.

Yes. Each game displays its RTP (Return to Player) percentage. slots typically have an RTP of 94%–97%, while live games tend to be even higher.

Bajimat automatically saves your session. When your connection is restored, the game resumes right where you left off. Spin and bet results are stored on the server — no money is lost.

Go to the Live Casino section and choose your preferred table. Games are played via live video with real dealers. Minimum bet amounts vary by table. A stable internet connection ensures the best experience.
Security & Privacy

Yes. Bajimat uses 128-bit SSL encryption and all transactions are fully encrypted. KYC verification is required as a security measure. Your personal information is never shared with third parties.

Contact the support team immediately and request an account suspension. You can later recover your account by verifying your identity through KYC.

Under Bajimat's privacy policy, your information is never shared with third parties. To learn more, Privacy Policy here.
Mobile App

the download page and download the Android or iOS version. On Android, you'll need to enable "Install from unknown sources" before installing the APK.

Yes. Keeping the app updated ensures the best performance, access to new games, and the latest bug fixes. Update when you see a notification in the app, or Download Page to get the latest version.

First, close the app and reopen it. If the problem persists, uninstall and reinstall the app. Check your internet connection as well. If it's still not resolved, contact live chat support.

If your question isn't covered here, reach out to Bajimat's live chat support — our team is available 24/7 to assist you.

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All Questions 28
Account & Registration 5
Deposits & Withdrawals 5
Bonuses & Promotions 4
Games & Rules 4
Security 3
Mobile App 3
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Bajimat Help Center

Whatever you need, Bajimat has you covered. Find out how to get help right here.

Live Chat Support

Bengali-speaking support team available 24/7. Average response time is just 2 minutes — the fastest way to resolve any issue.

Email Support

For detailed issues or complaints, send us an email. You'll typically receive a thorough response within 24 hours.

Detailed Guide

Step-by-step guides are available covering everything from registration to withdrawal.

Detailed FAQ

Answers to more than 50 common questions in English. Filter by topic to find what you need quickly.

Status Update

The status of deposits, withdrawals, and support tickets can be tracked in real time from your account.

Responsible Gaming Support

Specialized support is available for gaming-related issues, including help with self-exclusion and setting limits.

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